Things people often ask about

How do I share my profile with non-compatible phones?

iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your uTap QR code.

Your uTap QR code can be found by tapping the QR code on the top of your Business Profile.

What do I do if my card is not working?

Please make sure you’re using a compatible smartphone and that you have NFC turned on in settings.

If you’ve checked both of those and the NFC tag is still not being read, please reach out to us at [email protected]

Where is the NFC Reader on iPhone & Android?

On iPhone, the NFC Reader is located on the TOP BACK next to then camera.

On Android, the NFC Reader is located in the exact CENTER of the BACK of the phone.

Where on my phone should I place my chip?

You should place the Chip in a comfortable location separated from your phone's NFC Reader.

Can I have multiple uTaps linked to 1 account?

Yes you can! You can activate as many uTaps as you want with the same account.

You can either create separate profiles or link your new uTaps to an existing profile.

Will my uTap interfere with my wireless charger?

No, uTaps have no effect on your phone's wireless charging capabilities and will not interfere.

Can I have more than one card?

Yes you can! Once your verify your E-mail your new uTap will automatically be linked to your account.

You can choose to create a seperate profile or link it to your existing profile.

How do I turn on NFC on Android?

Some Androids have NFC turned off by default!

Go to your phone settings and search for "NFC". Then make sure it is turned on!

My uTap is sending me notifications constantly

Constant unwanted notifications happens due to the Chip being too close to your phone's reader.

You should place the Chip in a separated and comfortable location.

Does the other person need a uTap to receive my info?

No! The other person does not need a uTap to receive your profile.

Can I order custom cards or chips?

You certainly can! Email us at [email protected] to start a conversation with us!