Frequently asked questions

uTap is a smart digital business card system that connects an NFC card, tag, or compatible accessory to a customizable online profile. A tap or QR scan opens your contact details, company information, social links, website, videos, documents, and other approved content in the phone's browser.

Hold the card near the NFC reader of a compatible smartphone. The phone detects the card and opens the linked digital profile. Every card can also use a QR code as a second way to open the same profile.

No. The recipient does not need a uTap app. The profile opens in a normal web browser after an NFC tap or QR scan.

Yes. uTap is designed for compatible iPhone and Android devices. When NFC is unavailable or unsupported, the recipient can scan the QR code instead.

The NFC tap reads the profile link from the card. An internet connection is then required to load the hosted digital profile and its content.

Yes. You can create and set up your uTap digital profile first. Add your contact details, company information, social links, website, and other content. When you later purchase a uTap card, its NFC chip and QR code can be connected to that existing profile. A physical card is not required to begin creating your profile.

Your profile can include your name, position, department, company, photograph, logo, phone numbers, email, website, address, map location, social links, videos, brochures, portfolios, documents, review pages, payment links, and custom buttons.

Yes. Your profile can include a Save Contact or Add Friend action that lets the recipient add the available contact details to their phone.

Yes. The physical card points to a live digital profile. You can update your phone number, job title, photograph, social links, company details, videos, website, and other profile content without reprinting the card.

No physical change is normally required. The card keeps opening its assigned profile while the profile content is updated online.

Yes. A profile can be designed around your personal or company identity, including your logo, photographs, colors, typography, background, contact buttons, social icons, and content sections.

Share Back lets the person viewing your profile send their own contact information back to you. It turns a one-way card share into a two-way connection for follow-up.

Yes. Share Back can help sales, business-development, recruitment, exhibition, and event teams collect contact information from new connections. Available lead fields and reporting depend on the account configuration.

Yes. Each employee can have an individual branded profile while the company maintains centralized control over information, branding, access, and updates.

Depending on the deployment, authorized administrators can add and manage employee profiles, update contact and employment details, control access, maintain branding, manage cards and profile assignments, review activity, and keep information current without reprinting cards.

Yes. Authorized HR, administration, management, or marketing personnel can receive secure dashboard access so the organization can maintain accurate information and a consistent brand presentation.

Yes. Each NFC card and QR code can be assigned to a specific employee profile with individual contact details, role, department, photograph, links, and approved content.

Reporting can be included depending on the account and system configuration. It may show profile traffic, interactions, approximate visitor activity, device information, available country data, and selected button or link actions. Visitor and location figures are estimates rather than confirmed identities.

Current availability may include NFC digital business cards, tags, keychains, classic PVC cards, premium-finish cards, and customized company cards. The shop shows the products currently offered.

The process can include artwork preparation, card printing, quality control, NFC testing, QR-code testing, profile setup, profile assignment, final approval, activation, and delivery.

High-quality vector artwork is preferred. Adobe Illustrator or EPS logo files help produce cleaner printed results. Additional requirements may depend on the selected card and printing method.

The documented production process includes checks for printed information, NFC operation, QR-code readability, profile links, buttons, and social connections before activation and delivery.

Try the QR code first. Also confirm that NFC is enabled, remove a thick phone case if necessary, and move the card slowly around the phone's NFC reader area. Contact uTap Support if the card or QR code still does not work.

Training may be included for business deployments. It can cover activation, profile use, user management, permissions, employee information, dashboard functions, reports, and general administration.

Use the Contact Us page or email support@utap.co. Supported business deployments may also include assistance through calls, virtual meetings, training sessions, and scheduled check-ins.

The current uploaded policy states that subscriptions are non-refundable after the billing cycle begins and unused one-time purchases may be eligible for a refund within seven days. Exceptions may apply. Review the complete Refund Policy before placing an order.